FAQ- Flower Plum Press-on Nails
Please read through our FAQs for the answers to the questions you may have. If you cannot find your answer and want to get in touch then please email: info@flowerplum.com
How do I apply my press-on nails from Flower Plum?
Please check out our blog post: How to apply Press-on Nails
What is included in my press-on nail kit?
-Clear Case for easy storage and future use
-24 Press-on Nails (12 pairs)
-Nail Glue
-Nail Tabs
-Nail File
-Wooden Cuticle Stick
-Alcohol Pad.
How long do press-on nails last?
Press on nails can be worn for long or short term wear, depending on your application. We offer nail tabs for a shorter wear and nail glue for a longer wear; all within one product. Apply more glue for a stronger fit, taking care to avoid your skin or any sensitive areas. In addition to being long lasting, our press on nails are reusable and can be worn again.
Do press-on nails ruin your natural finger nails?
It is important to care for your natural nails and keep them healthy. With that being said, our press-on nails have a much gentler application and removal processes than gel or acrylic nails. They are applied with a safe, nontoxic nail glue or nail tab, so you can flaunt the newest nail trends without compromising the health of your nails.
File the edges of each press-on nail before applying. This will buff out any rough edges between your natural nail and the press-ons. Remember to use a cuticle pusher provided in your press-on nail kit to gently push back your cuticles.
When will my order arrive?
Products are generally shipped from our own warehouse. Your order is processed within 2 days. Orders can take up to 1 week once processed and dispatched for the items to reach you, though we've been seeing much quicker shipping times recently. We urge you to please allow this time before contacting us.
Has my order been dispatched yet?
Orders are generally dispatched within 2 business days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us at info@flowerplum.com and we can give you real time information on whether your order has been dispatched or not.
My item arrived broken or damaged what can I do?
If your product is damaged then please take photos and send them to us at info@pflowerplum.com. We are not responsible for any damages to boxes, cases or other packaging. We always make sure we sufficiently protect the product. However it's the carriers responsibility to handle them with care, we have no control over this.
I need to cancel or change my order how do I this this?
We always try our best to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order. If you would still like to cancel for a refund then a $7 restocking fee will be applicable.
If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.
My order is still not here please help?
Firstly, please do not worry it is on it's way. If your order has taken longer than 2 weeks days from dispatch then please contact us and we will look into it for you and will have your order resent. We urge you to please allow this time before contacting us.
I put the wrong address for my order, can I change it?
If you have put in the incorrect delivery address on your order then please contact us ASAP. If your order hasn't been shipped or processed then we can update your delivery address. If the order has been shipped or processed then unfortunately there is nothing we can do.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.
I was charged more than what the product was advertised?
All of our products are processed in USD and VAT is liable with you (the customer) and not us.
I don't have a tracking number, when will I get it?
When you receive your dispatched email you can email us at info@flowerplum.com for an update on your tracking if you do not have one. Please allow 1-3 days for your tracking to update on the system from the carriers.