We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items can be returned within a week of purchase for an exchange, store credit, or refund and up to 30 days of purchase for store credit only.

 

US domestic returns must be submitted via the return process otherwise they will be considered an unauthorized return and will not be processed.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Remember items sent back to us without first requesting a return will not be accepted. 

 

Upon receipt of your merchandise at our facility, please allow up to five business days for your return to be processed should your merchandise be within our return policy conditions. 

 

Please note due to differing financial institutions, it may take additional time for your refund to be reflected in your bank account. If you have any questions about the return process, please contact us at returns@flowerplum.com

 

Required Return Qualifications:

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Items must be returned in their original condition (tags attached, item unwashed and unworn). For hygienic reasons, we do not accept personal-use items (oils, glass bottles with a dropper, hair accessories, etc.), perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

 

We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. If returned merchandise does not meet our return policy conditions, you will forfeit compensation and the merchandise will be discarded.

 

Only merchandise processed and identified on the returns platform will be accepted. Any additional items not registered for return will be ineligible for a refund. Please get in touch if you have questions or concerns about your specific item.

 

Return Details:

To start a return, contact us at returns@flowerplum.com. Please note that returns will need to be sent to the following address: 3433 Lithia Pinecrest Rd, #199, Valrico, FL 33594

 

FREE RETURN LABELS ARE OFFERED FOR US (DOMESTIC) EXCHANGE AND STORE CREDIT ONLY. Any return processed for a refund to payment will include a $7.00 processing fee for the return shipping label.

The Process: 

1. Find Your Order Number

You can access your order number in your Account under orders. If you do not have an account, you will need to locate your confirmation email for that specific order. 

 

 2. Print Your Return Label

 After you've created a return or exchange, follow the instructions to print your pre-paid return shipping label. When complete, you'll receive an email with tracking information and a copy of your return label just in case you need it.

 

3. Attach the Return Label

Once you have printed your label, you will need to prepare your merchandise to ship back to our return facility. Please ensure the item(s) are packaged securely. If you are reusing the original package you will need to cover the previous shipment label with the new return label. After all merchandise is packaged, sealed, and labeled you may drop off the return to any local UPS location.

 

You will receive a refund notification once your return has been processed and approved. Refunds to payment could take up to five business days to credit to your account. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we approved your return, please contact us at info@flowerplum.com.

 

Exchanges: 

All exchanges are for available merchandise of equal value. Newly requested exchange merchandise will be sent out upon receipt and scan of returned exchange(s) to UPS.

 

Due to high demand and popularity, we cannot guarantee your item will be available for exchange. Exchanges are processed for the amount paid for each item. We do not honor new discount codes on exchanges.

  

Exchange Tip

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

*Flower Plum reserves the right to update our return policy at any time. It is the customer's responsibility to review all store policies before placing an order or submitting a return request*